Due to the government lock down our offices will be closed for the foreseeable future. Orders can still be placed and will be processed when our offices are opened again.


We hope you’ll love your official JOE clothing order but if you want to return it we will happily refund you for any items you return to us in an unused and resaleable condition within 28 days of receipt.

Returned items must be unused and in their original packaging. Items returned are sent at the purchaser’s cost. Make sure that you get a proof of postage receipt.


Return forms can be downloaded here.
All returns must be sent to:

JOE Returns
C/O Banana Moon Clothing
Unit 8, Springwell 27
Dark Lane, Birstall
West Yorkshire, WF17 9LN, UK

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of email for this credit to appear on your account.

Any SALE items cannot be returned for refund.


Can I have an Exchange?

I’m afraid we don’t offer an exchange facility. Should you wish to exchange an item or size, please download a returns for here where you can request a refund. Then you can reorder for a replacement.

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JOE Media

5 Hardwick St, Clerkenwell, London EC1R 4RB